Shipping policy

 

Thank you for choosing Keiko Furoshiki for your Japanese reusable gift wrap needs. We strive to provide you with the best shopping experience and reliable shipping services within the United States. Please take a moment to review our shipping policy below.

Processing Time:

All orders will be processed within 1-2 business days after the payment is successfully received.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Method and Delivery:

We utilize reliable courier services to ensure your package arrives in a timely manner within the United States.

Estimated delivery times within the United States are typically 3-7 business days.

Please note that delivery times may vary depending on the shipping address and any unforeseen circumstances.

Shipping Rates:

Shipping rates are calculated based on the weight of the package and the destination within the United States.

You can see the exact shipping cost during the checkout process before making the payment.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Please allow 24-48 hours for the tracking information to be updated.

Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or non-delivery caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact us immediately.

Lost Packages:

We take great care in packaging and shipping your orders. However, if your order shows as delivered in our system but you have not received your package, please reach out to the shipping carrier directly with your tracking number and proof of purchase. If you need a copy of the shipping label, email us at hello@keikofuroshiki.com.

For packages that haven't arrived and past the expected window, please file a claim with the carrier. If you need a copy of the shipping label, email us at hello@keikofuroshiki.com.

If you have any further questions or concerns regarding our domestic US shipping policy, please don't hesitate to contact us. We are here to assist you and provide the best possible service.

Thank you for choosing Keiko Furoshiki!