FAQ

Furoshiki is a traditional Japanese wrapping cloth that has been used for centuries to carry and transport items of all shapes and sizes. Keiko Furoshiki designs fun, bright print Furoshiki that are perfect for wrapping gifts. Read more about the History of the Furoshiki.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@keikofuroshiki.com. Please note that returns will need to be sent to the following address: 107 W 63rd St. # 134, Kansas City, Missouri, 64113.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us within 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

Our recycled polyester fabric is durable and machine washable.

• Machine wash cold
• Tumble dry low heat
• Iron low heat
• Do not bleach

All our furoshiki are designed in Kansas City, Missouri and made in Hangzhou, China.

We currently ship within the USA. Shipping typically takes 5-10 business days.

We take great care in packaging and shipping your orders. However, if your order shows as delivered in our system but you have not received your package, please reach out to the shipping carrier directly with your tracking number and proof of purchase. If you need a copy of the shipping label, email us at hello@keikofuroshiki.com.

For packages that haven't arrived and past the expected window, please file a claim with the carrier. If you need a copy of hte shipping label, email us at hello@keikofuroshiki.com.